Sorry, I've been out of the loop for the last twelve months or so...I've been traveling the world researching for my new book on what it takes to be a truly customer obsessive organisation.
On my last trip alone I had an unbelievable interview on the West Coast of America with a truly rare breed - a banker who totally 'gets' customers - yep a banker.... can't wait put him in my new book. Spoke to a global hotel chain in the Mid-West with an incredible 100% customer satisfaction guarantee and touched base in Dallas with the relatively new boss of Neiman Marcus who's bringing Silicon Valley brain power to this revered, customer-focused brand. Learned a lot from one of Americas largest health care operators about the deeper meaning of 'care' and it's delivery as well as a fascinating insight into the growing movement of Conscious Capitalism from the unbelievable Container Store chain. Spoke to Macys in NYC about how it continues to thrive with world-class transformational leadership and sipped wine with one of the bosses of the global phenomenon, the celebrated food shop/restaurant chain, Eataly.
To all those interviews I haven't mentioned please forgive me - the keyboard now calls if I'm to meet my publication date of beginning 2016.