The complaint sandwich

Winston Marsh, one of Australia's leading business consultants and conference speakers produces a fabulous monthly newsletter with an eclectic mix of fascinating tips and tasters on sales and marketing. Here's a video clip from his latest newsletter on the art of complaining from Dr Guy Winch (as featured from his book: The Squeaky Wheel). 
If you're looking for a bit of free, hands-on, practical advice, you could well do a lot worse than sign up for Winston's newsletter!


  1. Wow mate, I never thought complaining can be developed to such an art. There is just flair in raising your arguments so as to be taken seriously and be acted upon immediately. Great tips!


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